Privacy Policy

This policy (together with our Terms of Service and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Note: Throughout this document the term "you", "your" refers to the customer and "we", "us" or "our" refers to AR Hosting Solutions.
AR Hosting Solutions will be what's known as the "Controller" of the personal data you provide to us.

We are registered with the Information Commissioner's Office (ICO). Our registration number is ZA 33 13 61.



What kind of personal information do we collect and how do we use it?

When making a purchase with us, we will collect your contact information, which includes full name, full address, email address and phone number, IP address and as well as payment information. We'll use your personal data to provide you with services. This applies when you register for a service from us.
This means we'll:
- Record details about the services you use or order from us
- Send you service information messages (we'll send you messages to confirm your order and tell you about any changes that might affect your service.)
- Update you on when we'll connect or activate your services
- Let you log in to the online customer area portal
- Charge you and make sure your payment reaches us. We'll use the following to provide services and manage your account:
- Your contact details and other information to confirm your identity and your communications with us. This includes your name, address, phone number, email address, passwords and credentials (such as the security questions and answers we have on your account).
- Your payment and financial data.
- Your communications with us, including emails, web chats and phone calls.
 

We use this information to carry out our contract (or to prepare a contract) and provide services to you. If you don't give us the correct information or ask us to delete it, we might not be able to provide you with the service you ordered from us.


How does AR Hosting disclose the Personal Information it collects?

Except as disclosed in this Privacy Policy, we do not share your Personal data with unaffiliated third parties other than as set out in this Privacy Policy. we will never disclose your Personal data to an unaffiliated third party for the purposes of email or other marketing unless we first obtain your consent to do so.

In the event that AR Hosting is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, we may share your Personal data with that company. In such an event, we will notify you in accordance with the notice provisions of the Terms of Use.

We may share your Personal data with third parties as permitted or required by applicable law, by a court order or by another judicial or governmental request. We may also disclose your Personal data if we determine that such disclosure is necessary to protect our rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person.


How do we protect your personal information?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We have strict security measures to protect your personal data. We'll check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your data.


How long do we keep your personal information?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.


Use of cookies

We uses cookies to distinguish you from other users of the website and to improve your overall experience. When you use the website, certain information may be stored locally on your device using 'cookies' or similar technologies such as objects stored in the device's local storage. A cookie is a small text file used to store limited information about the user of the device.

Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. We uses the following types of cookies:
Essential cookies: These cookies enable our website to function correctly and deliver the services and products you have requested (Login page/cart etc..).

Analytical cookies: These cookies collect information that is used either in aggregate form to help us understand how the Website is being used. In particular we use the Google analytics cookies. For more information about Google's privacy policy, please visit http://www.google.com/intl/en/policies/.

If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers http://tools.google.com/dlpage/gaoptout.


Data Storage

Any data we need to store and process will be carried out in the United Kingdom, and in full compliance of the Data Protection Act.



Access to your Information and What are your rights?

You can help us maintain the accuracy of your personal data by updating any changes to your address, title, phone number or email address. You can do this by updating your personal data from within your secure customer area portal. As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:

- To ask us to confirm what (if any) Personal data we're hold relating to you and how that data is processed and used by us (often referred to as a 'Subject Access Request');

- To have us rectify Personal data which we hold about you that is inaccurate;

- To have us erase Personal data which relates to you if it is no longer necessary for us to continue to process it, or if we have no lawful basis to store, process or retain it (though we do have rights to refuse these requests in certain situations).

- To object to us processing your Personal data.

To be informed about the existence of any automated decision making and profiling of your Personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.
To have us provide you with a copy of your Personal data for transfer to an alternative provider of similar services.

Should you ever wish to exercise one or more of these rights you should contact us at privacy@arhoster.com
If at any point you believe the data we process on you is incorrect you can request to see this data and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. privacy@arhoster.com

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner's Office  https://ico.org.uk/


The personal data we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy page of our web site. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Last Revision: 24/05/2018

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